FAQs
Yes, we offer delivery services across the entire United Kingdom
We aim to deliver your order within 2 Working days. Our delivery team will contact you before delivery to confirm the delivery time.
Yes, our drivers carry the delivery upstairs, all the way to the bedroom if needed.
Wardrobes come in separate pieces, making it easy for the team to take them upstairs and assemble them for you.
There is an additional £20 charge for upstairs delivery.
Yes, all our products come with a 2-Years manufacturer’s warranty covering any manufacturing defects.
Yes, detailed dimensions for each product are listed on their respective product pages to help you make informed decisions.
Some of our products may require assembly. If assembly is needed, clear instructions will be provided, and we offer an assembly service for an additional fee.
Will it be wrapped in plastic and delivered in a van
We contact all customers via WhatsApp one day before delivery to confirm that you’re available. Once you confirm, your delivery will be scheduled for the next day. Our delivery driver will also call you approximately 1 hour before arrival.
Yes, we offer a variety of fabric options for our beds, allowing you to choose the material that best suits your preferences.
Yes, we accept Klarna financing, allowing eligible customers to pay for their order in instalments. Klarna options are available at checkout, subject to Klarna’s terms and eligibility.
If your order arrives damaged or with defects, please contact our customer service team within 24 hours of delivery. We will arrange for a replacement or repair as quickly as possible.
Yes, you can select a specific delivery date. For deliveries to Scotland, we have fixed delivery days. For other regions, you can choose your preferred delivery date, subject to availability.
You can pay for your order using credit or debit card, PayPal, bank transfer, Klarna, or cash on delivery. Available payment options will be shown at checkout.
If you change your mind about your purchase, you can return the item within 14 days of delivery. The item must be in its original condition and packaging. Please note that return shipping costs will be the responsibility of the customer..
We strive to offer competitive pricing. If you find the same product at a lower price from another UK-based retailer, please contact us with the details, and we will do our best to match the price.
You can reach our customer support team via WhatsApp, email, or phone. Visit our ‘Contact Us’ page for detailed contact information.
Sorry we can’t remove old furniture
Our delivery charges vary based on your location and the size of your order. During the checkout process, the exact delivery fee will be displayed before you finalise your purchase.
Yes, we accept both credit and debit card payments.
Yes, we accept bank transfer payments.
Yes, we accept cash on delivery. You can check your order before making the payment.
Yes, we accept PayPal payments.
